Support & Service
We’re here to ensure your experience is smooth from installation to ongoing care.
Installation & Maintenance Process
At Aveera, we’re committed to ensuring your experience is effortless, from the moment your purifier is installed to the years of pure water that follow. Our service promise reflects the same values that define us: excellence, reliability, and care.
Installation
Our trained technicians install your purifier with precision, using WRAS/EPDWA compliant kits for a safe and reliable setup.
Quality Check
We perform thorough water and system checks to ensure your purifier delivers clean, great tasting water from day one.
Scheduled Maintenance
Regular servicing and filter replacements keep your system performing efficiently and extend its lifespan.
Customer Support
Our support team is always available for guidance, maintenance, or on-site assistance ensuring pure water, always.
Frequently Asked Questions
Find quick answers to common queries about our products and services.
What makes your purifiers eco-friendly?
Our purifiers are designed to eliminate the need for single-use plastic bottles. They use long-lasting, replaceable filters and durable, recyclable materials to reduce waste and environmental impact.
How do your purifiers help reduce plastic waste?
By providing clean, great-tasting water straight from the tap, our purifiers remove the need to buy bottled water. Every household using our purifier can prevent hundreds of plastic bottles from ending up in landfills and oceans each year.
Are your filters recyclable?
Yes! We offer a filter recycling program. Simply return used filters to us or drop them off at participating locations, and we’ll ensure they’re responsibly recycled.
How often do I need to replace the filters?
Filter life depends on water quality and usage, but typically every 6–12 months. Your purifier will indicate when it’s time for a change.
Who do I contact for support?
Our customer care team is available via email, live chat, and phone. We’re here to help you with installation, troubleshooting, and product questions.
Still need help?
Our support team is ready to assist you with any questions or service requests.
